# Changes in Hippo release not fully showing on PROD

**URL:** <https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043>\
**Category:** Experience Manager (PaaS/OnPrem)\
**Created:** [May 9, 2019, 6:37am UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043 "2019-05-09T06:37:42Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Hikmet\_Pasa](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/hikmet_pasa/32/343_2.png) [@Hikmet\_Pasa](https://community.bloomreach.com/u/Hikmet_Pasa)\
**Post date:** [May 9, 2019, 6:37am UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043/1 "2019-05-09T06:37:42Z")

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A couple of days ago we installed a new version of hippo on our production environment.

In this hippo release we added some custom changes (changes in html, new Document types).  
We installed this release first on QA. I can see all the changes there.

After that we installed the release also on PROD.  
When I look in PROD, I can’t find my changes on the site/cms.  
When I look in the server I can see the class files for the new DocumentTypes.  
We have also a meta tag “\<meta name=“version” content=3…” which shows the version number of hippo. This tag shows the correct version

We restarted Hippo again to see if that would help. Which didn’t.  
We copied production database to QA, to see if QA will have the same problem like PROD. But QA still showed the correct changed.

At this moment we are trying to install the same release again on PROD

Does anybody have other ideas how to solve this problem?

Thanks in advance.

Greetings,  
Hikmet

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**Author:** ![ard.schrijvers](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/ard.schrijvers/32/309_2.png) [@ard.schrijvers](https://community.bloomreach.com/u/ard.schrijvers)\
**Post date:** [May 9, 2019, 9:32am UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043/2 "2019-05-09T09:32:14Z")

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Hi,

might it be that on production you start up with bootstrapping set to false, see [1]?

Regards Ard

[1] [https://documentation.bloomreach.com/library/concepts/configuration-management/bootstrapping.html](https://documentation.bloomreach.com/library/concepts/configuration-management/bootstrapping.html)

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<div class="post-metadata">

**Author:** ![Junaid](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@Junaid](https://community.bloomreach.com/u/Junaid)\
**Post date:** [May 9, 2019, 9:56am UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043/3 "2019-05-09T09:56:27Z")

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Hi,

Maybe you have cache / CDN configured in your PROD environment that is showing you old page?

Regards,

Junaid K

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<div class="post-metadata">

**Author:** ![Hikmet\_Pasa](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/hikmet_pasa/32/343_2.png) [@Hikmet\_Pasa](https://community.bloomreach.com/u/Hikmet_Pasa)\
**Post date:** [May 9, 2019, 10:54am UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043/4 "2019-05-09T10:54:57Z")

</div>

Thanks for the answer Ard,  
Bootstrapping is set to false on PROD and on QA 🙁

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<div class="post-metadata">

**Author:** ![Hikmet\_Pasa](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/hikmet_pasa/32/343_2.png) [@Hikmet\_Pasa](https://community.bloomreach.com/u/Hikmet_Pasa)\
**Post date:** [May 9, 2019, 10:55am UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043/5 "2019-05-09T10:55:46Z")

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Thanks for the answer Junaid, but there is no cache that I know of.

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<div class="post-metadata">

**Author:** ![ard.schrijvers](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/ard.schrijvers/32/309_2.png) [@ard.schrijvers](https://community.bloomreach.com/u/ard.schrijvers)\
**Post date:** [May 9, 2019, 11:13am UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043/6 "2019-05-09T11:13:33Z")

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> ![](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/888ae948336023510c204a4bd2aed840552043e2.png "Hikmet\_Pasa")
> 
> [Hikmet\_Pasa](https://community.bloomreach.com/u/hikmet_pasa)
> 
> ```
> May 9
> 
> ```
> 
> Thanks for the answer Ard,  
> Bootstrapping is set to false on PROD and on QA ![:slightly_frowning_face:](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/d5e3017543bc8b7c60746d16239b04e4e4bae204.png ":slightly\_frowning\_face:")

Ok, it has to be set to true if you want to have your changes being applied.

Regards Ard

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<div class="post-metadata">

**Author:** ![Hikmet\_Pasa](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/hikmet_pasa/32/343_2.png) [@Hikmet\_Pasa](https://community.bloomreach.com/u/Hikmet_Pasa)\
**Post date:** [May 9, 2019, 1:43pm UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043/7 "2019-05-09T13:43:12Z")

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> [@ard.schrijvers](#):
>
> > ![](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/888ae948336023510c204a4bd2aed840552043e2.png "Hikmet\_Pasa")
> > 
> > [Hikmet\_Pasa](https://community.bloomreach.com/u/hikmet_pasa)
> > 
> > ```
> > May 9
> > 
> > ```
> > 
> > Thanks for the answer Ard,  
> > Bootstrapping is set to false on PROD and on QA ![:slightly_frowning_face:](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/d5e3017543bc8b7c60746d16239b04e4e4bae204.png ":slightly\_frowning\_face:")
> 
> Ok, it has to be set to true if you want to have your changes being applied.
> 
> Regards Ard

Thanks again Ard.  
But we used the same commands also on QA. And QA works fine.

And when we copy production DB to QA, should QA not have the same problem like production?

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<div class="post-metadata">

**Author:** ![ard.schrijvers](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/ard.schrijvers/32/309_2.png) [@ard.schrijvers](https://community.bloomreach.com/u/ard.schrijvers)\
**Post date:** [May 9, 2019, 1:56pm UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043/8 "2019-05-09T13:56:49Z")

</div>

> ![](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/888ae948336023510c204a4bd2aed840552043e2.png "Hikmet\_Pasa")
> 
> [Hikmet\_Pasa](https://community.bloomreach.com/u/hikmet_pasa)
> 
> ```
> May 9
> 
> ```
> 
> > ![](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/8811cc2bb3a231e38de90417b29233bbf52e3335.png) ard.schrijvers:

> > > ![](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/888ae948336023510c204a4bd2aed840552043e2.png "Hikmet\_Pasa")

> > > [Hikmet\_Pasa](https://community.bloomreach.com/u/hikmet_pasa)

> > > ```auto
> > > May 9
> > > 
> > > ```
> > > 
> > > Thanks for the answer Ard,  
> > > Bootstrapping is set to false on PROD and on QA ![:slightly_frowning_face:](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/d5e3017543bc8b7c60746d16239b04e4e4bae204.png ":slightly\_frowning\_face:")

> > Ok, it has to be set to true if you want to have your changes being applied.

> > Regards Ard

> > ![](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/888ae948336023510c204a4bd2aed840552043e2.png "Hikmet\_Pasa")

> > [Hikmet\_Pasa](https://community.bloomreach.com/u/hikmet_pasa)

> > ```auto
> > May 9
> > 
> > ```
> > 
> > Thanks for the answer Ard,  
> > Bootstrapping is set to false on PROD and on QA ![:slightly_frowning_face:](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/1X/d5e3017543bc8b7c60746d16239b04e4e4bae204.png ":slightly\_frowning\_face:")

> Thanks again Ard.  
> But we used the same commands also on QA. And QA works fine.

> And when we copy production DB to QA, should QA not have the same problem like production?

The bootstrap is not a DB option so that is unrelated. The only explanation I have is that you did have the system property repository.bootstrap not set to false for QA, but have it set to false for prod.

At least it does explain why you don’t see the changes on production

Regards Ard

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<div class="post-metadata">

**Author:** ![Hikmet\_Pasa](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/hikmet_pasa/32/343_2.png) [@Hikmet\_Pasa](https://community.bloomreach.com/u/Hikmet_Pasa)\
**Post date:** [May 9, 2019, 2:35pm UTC](https://community.bloomreach.com/t/changes-in-hippo-release-not-fully-showing-on-prod/1043/9 "2019-05-09T14:35:55Z")

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Thanks again Ard,  
I am asking it again to the ones who installed it on the server. I will have an answer tomorrow.

If this doesn’t help. Do you have any other idea?