# Error upgrading from version 12 to 14

**URL:** <https://community.bloomreach.com/t/error-upgrading-from-version-12-to-14/2650>\
**Category:** Experience Manager (PaaS/OnPrem)\
**Created:** [June 29, 2021, 10:06pm UTC](https://community.bloomreach.com/t/error-upgrading-from-version-12-to-14/2650 "2021-06-29T22:06:52Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![sshearer](https://avatars.discourse-cdn.com/v4/letter/s/cdc98d/32.png) [@sshearer](https://community.bloomreach.com/u/sshearer)\
**Post date:** [July 7, 2021, 4:29pm UTC](https://community.bloomreach.com/t/error-upgrading-from-version-12-to-14/2650/7 "2021-07-07T16:29:53Z")

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Hi @dquiroz !

I’m running into the same error you did. Could you provide some more details on how you were able to clean the jackrabbit file system? I’ve searched through BR’s documentation, and I haven’t found any steps on how I can accomplish this.

Thanks  
Sarah

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