# Failed to load menu in Channel Manager

**URL:** <https://community.bloomreach.com/t/failed-to-load-menu-in-channel-manager/678>\
**Category:** Experience Manager (PaaS/OnPrem)\
**Created:** [December 21, 2018, 9:38am UTC](https://community.bloomreach.com/t/failed-to-load-menu-in-channel-manager/678 "2018-12-21T09:38:38Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Davey\_Chu](https://avatars.discourse-cdn.com/v4/letter/d/ecd19e/32.png) [@Davey\_Chu](https://community.bloomreach.com/u/Davey_Chu)\
**Post date:** [December 21, 2018, 9:38am UTC](https://community.bloomreach.com/t/failed-to-load-menu-in-channel-manager/678/1 "2018-12-21T09:38:38Z")

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Hi community,

We’re currently facing an issue where we get the error “Failed to load menu” when trying to edit a sitemenu in Channel Manager. This issue only arises when we add a certain custom container component to the page. We can see that when this component is present, the XHR to …/site/\_rp/15a77a77-3c95-415f-93fe-5e0931ec4815./ returns a 500 server error ({“success”:false,“message”:null,“errorCode”:null,“data”:[]}) instead of the usual 200 {“success”:true,“message”:“Menu item loaded successfully”,“errorCode”:null,“data”:{"…"}}. We don’t see anything in the logs nor does the request seem to be changed.

EDIT: The problem seems to occur, because our component makes a XHR to one of our REST services {…}site/\_cmsinternal/restservices{…} . When I change the URL so the XHR calls {…}site/restservices{…} instead, the sitemenu edit does work. (In both XHR our own data successfully gets returned)

Any ideas on how to debug this situation? What are the consequences of removing \_cmsinternal for Hippo REST url’s?

Kind regards,  
Davey

Possibly related: [https://groups.google.com/forum/#!topic/hippo-community/EiOrYDbhVUc](https://groups.google.com/forum/#!topic/hippo-community/EiOrYDbhVUc)