# Hippo cms receiving 500 error

**URL:** <https://community.bloomreach.com/t/hippo-cms-receiving-500-error/3146>\
**Category:** Experience Manager (PaaS/OnPrem)\
**Created:** [April 14, 2022, 6:58am UTC](https://community.bloomreach.com/t/hippo-cms-receiving-500-error/3146 "2022-04-14T06:58:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jin434](https://avatars.discourse-cdn.com/v4/letter/j/4da419/32.png) [@jin434](https://community.bloomreach.com/u/jin434)\
**Post date:** [April 14, 2022, 6:58am UTC](https://community.bloomreach.com/t/hippo-cms-receiving-500-error/3146/1 "2022-04-14T06:58:26Z")

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Steps

1. sign in to cms not the console
2. navigate to channel
3. click on the channel
4. it gives error 500 and just keeps loading

![image-2022-04-12-12-16-51-224](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/2X/7/71b97d3093f8d5c04bcf1ea71c0a51d2ef0029bf.png)

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**Author:** ![jeroen.hoffman](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/jeroen.hoffman/32/43_2.png) [@jeroen.hoffman](https://community.bloomreach.com/u/jeroen.hoffman)\
**Post date:** [April 14, 2022, 7:13am UTC](https://community.bloomreach.com/t/hippo-cms-receiving-500-error/3146/2 "2022-04-14T07:13:06Z")

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Hi,  
A 500 is an internal server error and there must be something in the backend (Tomcat) logs with more information.  
Regards, Jeroen