# Unable to load configuration

**URL:** <https://community.bloomreach.com/t/unable-to-load-configuration/3612>\
**Category:** Uncategorized\
**Created:** [January 16, 2023, 7:06am UTC](https://community.bloomreach.com/t/unable-to-load-configuration/3612 "2023-01-16T07:06:43Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![kumamanish](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/kumamanish/32/1134_2.png) [@kumamanish](https://community.bloomreach.com/u/kumamanish)\
**Post date:** [January 16, 2023, 7:06am UTC](https://community.bloomreach.com/t/unable-to-load-configuration/3612/1 "2023-01-16T07:06:43Z")

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Hi team,

I am getting **500 Unable to load configuration** after login for **/cms** but **/cms/console** is working fine. When I inspect I found below error:

 ![image](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/2X/3/366668446eb26217464bb39392553ced19161572.png)

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**Author:** ![jeroen.hoffman](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/jeroen.hoffman/32/43_2.png) [@jeroen.hoffman](https://community.bloomreach.com/u/jeroen.hoffman)\
**Post date:** [January 16, 2023, 12:45pm UTC](https://community.bloomreach.com/t/unable-to-load-configuration/3612/2 "2023-01-16T12:45:50Z")

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Hi,  
The navigationitems call is fetching the left side menu (a.k.a. NavApp).  
It’s a 500 so there should be errors in the backend logs.  
Regards, Jeroen

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**Author:** ![kumamanish](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/kumamanish/32/1134_2.png) [@kumamanish](https://community.bloomreach.com/u/kumamanish)\
**Post date:** [January 16, 2023, 12:50pm UTC](https://community.bloomreach.com/t/unable-to-load-configuration/3612/3 "2023-01-16T12:50:28Z")

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Hi @jeroen.hoffman, Thanks for your response, I am not getting any logs in environments.

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**Author:** ![kumamanish](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/kumamanish/32/1134_2.png) [@kumamanish](https://community.bloomreach.com/u/kumamanish)\
**Post date:** [January 17, 2023, 5:23am UTC](https://community.bloomreach.com/t/unable-to-load-configuration/3612/4 "2023-01-17T05:23:45Z")

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Now issues has been resolved, thanks.

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**Author:** ![alfred.samanga](https://avatars.discourse-cdn.com/v4/letter/a/e0b2c6/32.png) [@alfred.samanga](https://community.bloomreach.com/u/alfred.samanga)\
**Post date:** [August 5, 2024, 8:26am UTC](https://community.bloomreach.com/t/unable-to-load-configuration/3612/5 "2024-08-05T08:26:56Z")

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@kumamanish , how did you resolve this issue?  
I am having a similar issue while upgrading to Bloomreach 16.0

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**Author:** ![kumamanish](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/kumamanish/32/1134_2.png) [@kumamanish](https://community.bloomreach.com/u/kumamanish)\
**Post date:** [August 5, 2024, 12:41pm UTC](https://community.bloomreach.com/t/unable-to-load-configuration/3612/6 "2024-08-05T12:41:00Z")

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Hi @alfred.samanga ,

We have deployed our cms service on Google Kubernetes and found the nodepool version and cms version mismatched, when we choosen correct nodepool version, it started working.

Thanks

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**Author:** ![alfred.samanga](https://avatars.discourse-cdn.com/v4/letter/a/e0b2c6/32.png) [@alfred.samanga](https://community.bloomreach.com/u/alfred.samanga)\
**Post date:** [August 5, 2024, 1:08pm UTC](https://community.bloomreach.com/t/unable-to-load-configuration/3612/7 "2024-08-05T13:08:47Z")

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Hi @kumamanish , noted.  
Thank you so much for the response. For me, it’s failing in localhost, so maybe there is something else I am missing.  
I will continue investigating.

Thanks again