# Unable to upload a pdf file in the CMS

**URL:** <https://community.bloomreach.com/t/unable-to-upload-a-pdf-file-in-the-cms/4748>\
**Category:** Uncategorized\
**Created:** [June 4, 2025, 5:40am UTC](https://community.bloomreach.com/t/unable-to-upload-a-pdf-file-in-the-cms/4748 "2025-06-04T05:40:38Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![K\_Prasad](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/k_prasad/32/1738_2.png) [@K\_Prasad](https://community.bloomreach.com/u/K_Prasad)\
**Post date:** [June 4, 2025, 5:40am UTC](https://community.bloomreach.com/t/unable-to-upload-a-pdf-file-in-the-cms/4748/1 "2025-06-04T05:40:38Z")

</div>

Hi,

I am trying to upload an 18 MB PDF file to the CMS, but I’m encountering the error mentioned below.

 ![image](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/2X/e/e98a24f3749720f4202be49c3f43092c16db2183.png).

Please note that I have already increased the file size limit in the console. I was able to upload files earlier, but I’m now facing this issue.

 ![image](https://canada1.discourse-cdn.com/flex027/uploads/bloomreach1/original/2X/8/815cb65d0a078054468358c44c737f0615988d5a.png).

Regards,  
Krushna

---

<div class="post-metadata">

**Author:** ![david.bailey](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/david.bailey/32/1490_2.png) [@david.bailey](https://community.bloomreach.com/u/david.bailey)\
**Post date:** [June 4, 2025, 6:59am UTC](https://community.bloomreach.com/t/unable-to-upload-a-pdf-file-in-the-cms/4748/2 "2025-06-04T06:59:05Z")

</div>

Hello, do you see any errors in the CMS log?

---

<div class="post-metadata">

**Author:** ![machak](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/machak/32/1298_2.png) [@machak](https://community.bloomreach.com/u/machak)\
**Post date:** [June 4, 2025, 8:26am UTC](https://community.bloomreach.com/t/unable-to-upload-a-pdf-file-in-the-cms/4748/3 "2025-06-04T08:26:16Z")

</div>

in addition also check tomcat and nginx/apache log if you have one..they may have upload limits set

---

<div class="post-metadata">

**Author:** ![jasper.floor](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/jasper.floor/32/28_2.png) [@jasper.floor](https://community.bloomreach.com/u/jasper.floor)\
**Post date:** [June 4, 2025, 8:34am UTC](https://community.bloomreach.com/t/unable-to-upload-a-pdf-file-in-the-cms/4748/4 "2025-06-04T08:34:41Z")

</div>

Are you running on our PaaS product or are you on premise? If on our PaaS then there is an upload limit of 15mb enforced by our web server (so not a cms limit). In that case contact support. If on premise please answer the above questions.

---

<div class="post-metadata">

**Author:** ![K\_Prasad](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/k_prasad/32/1738_2.png) [@K\_Prasad](https://community.bloomreach.com/u/K_Prasad)\
**Post date:** [June 4, 2025, 9:39am UTC](https://community.bloomreach.com/t/unable-to-upload-a-pdf-file-in-the-cms/4748/5 "2025-06-04T09:39:53Z")

</div>

Hi Jas,

Our project is running on a PaaS environment, which means that even if I increase the file size limit in the brXM console, file uploads larger than 15MB will still not work.

Thanks,  
Krushna

---

<div class="post-metadata">

**Author:** ![jasper.floor](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/jasper.floor/32/28_2.png) [@jasper.floor](https://community.bloomreach.com/u/jasper.floor)\
**Post date:** [June 5, 2025, 1:11pm UTC](https://community.bloomreach.com/t/unable-to-upload-a-pdf-file-in-the-cms/4748/6 "2025-06-05T13:11:53Z")

</div>

Right, essentially you cannot upload files larger than 15mb. If this is a requirement for you please contact support. I cannot promise the limit will be raised, but that is where you start.

---

<div class="post-metadata">

**Author:** ![Rajesh\_Sailada](https://yyz1.discourse-cdn.com/flex027/user_avatar/community.bloomreach.com/rajesh_sailada/32/1374_2.png) [@Rajesh\_Sailada](https://community.bloomreach.com/u/Rajesh_Sailada)\
**Post date:** [June 17, 2025, 5:39am UTC](https://community.bloomreach.com/t/unable-to-upload-a-pdf-file-in-the-cms/4748/7 "2025-06-17T05:39:19Z")

</div>

Hi Krushna,

We are happy you are part of Bloomreach Developer’s Community.  
Thank you for reaching out to us.

We hope we have addressed all your questions. If you need any further assistance, please feel free to reach out to us.

We are delighted to acknowledge your ongoing contributions to our esteemed Bloomreach Community.

Best Regards,  
Bloomreach