Bloomreach Cloud Site Gives 503 error

Experience Manager (PaaS/OnPrem)
1

Hi Team,

Our Test and Acceptance environments has multiple site war files.
one of the site was not working in test environment.
But same code was working in acceptance.
While we checking /ping with servers Site log, request was not reaching server.
Let say sites as platformx and and platformy

https://test.onehippo.io/platformx/ping - was working
https://test.onehippo.io/platformy/ping - was not working

Our host configuration was same in Test and Acceptance.


/test:
  jcr:primaryType: hst:virtualhostgroup
  jcr:uuid: 17a55d29-b53e-4cdd-86ec-fac3995a4547
  /io:
    jcr:primaryType: hst:virtualhost
    jcr:uuid: 2ed4e515-5a90-4e88-b0c1-1ced35a7e79c
    hst:scheme: https
    hst:showcontextpath: true
    /onehippo:
      jcr:primaryType: hst:virtualhost
      jcr:uuid: 99f9fabf-3e41-4ec7-8b91-e0a2c8391081
      /test:
        jcr:primaryType: hst:virtualhost
        jcr:uuid: aa376f27-9743-4aba-847f-d646e0b0a9e4
        /hst:root:
          jcr:primaryType: hst:mount
          jcr:uuid: 6bd11ce8-7cf4-4e70-b54c-0d61f603cd61
          hst:homepage: root
          hst:mountpoint: /hst:platformy/hst:sites/xxx-spa
          hst:nochannelinfo: true
          /api:
            jcr:primaryType: hst:mount
            jcr:uuid: 17760fbb-ef6f-47d5-b4da-cc691c115220
            hst:alias: api
            hst:mountpoint: /hst:platformy/hst:sites/xxx-spa
            hst:namedpipeline: RestApiPipeline
            hst:types: [rest]

How can we track this requests and configure domains in missioncontrol

2

I doubt the issue is in your host configuration. 503 is a service unavailable. So for some reason your site was unavailable. You should check your log files for errors.

3

@jasper.floor
We can’t see any logs for specific site war. No issue with host configuration, the same was in Acceptance and production.
Validated logs with Humio and dowloaded site log file.

Thanks,
Gnanamoorthi

4

You might then consider filiing an issue in the support portal. I don’t know of any current issues, but that doesn’t mean there aren’t any.

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