Cannot access Hippo after environment synchronization

Experience Manager (PaaS/OnPrem)
1

Hi,

We are having issues accessing our environment after having finished doing environment synchronisation. When we log into the CMS the browser returns a message saying that the page is not redirecting properly and we cannot access the cms or console. We followed the steps on this page (https://documentation.bloomreach.com/library/administration/maintenance/synchronize-environments.html)

Any ideas?

Thanks

2

which versions are you using and are your proxy settings same for both environments?

3

We are using version 12.6.1-1. There is no proxy being used. When both instances of the environment are up (its a clustered environment with 2 servers) we have this issue. When once of the instances is shutdown, it works fine.

4

if there is no proxy, check how load balancer is setup, see:
https://documentation.bloomreach.com/library/enterprise/installation-and-configuration/hippo-cms-loadbalancing-requirements.html

1 Like
5

Hi machak

Thank you for your response. The link you provided gave us the answer we were looking for and we have fixed the issue.